Last Updated: April 2026
At FKRemovals, we understand that plans can change. This Cancellation & Refund Policy outlines the terms for cancelling, rescheduling, and refund eligibility when booking our man and van, removals, or delivery services.
By booking our services, you agree to the terms outlined below.
Customers may cancel their booking by contacting us via phone, email, or message.
24 hours or more notice — No cancellation fee may apply
Less than 24 hours notice — Cancellation fee may apply
Same-day cancellation — Full or partial booking fee may be charged
No-show — Full booking amount may be charged
We recommend informing us as early as possible to avoid charges.
We understand plans may change and we will try to accommodate rescheduling requests.
Rescheduling is subject to availability
No fee may apply if rescheduled with at least 24 hours notice
Last-minute rescheduling may incur additional charges
Multiple rescheduling requests may result in booking cancellation
For larger moves, long-distance removals, or busy periods, we may request a deposit.
Deposits secure your booking date and time
Deposits may be non-refundable if cancelled within 24 hours
Deposits may be transferred to a new booking date if rescheduled in advance
Deposit terms will be confirmed at the time of booking.
Refunds may be issued in the following circumstances:
Service cancelled by FKRemovals
Duplicate payment made
Service unable to be completed due to our fault
Refunds may not be issued if:
Customer cancels within restricted time period
Incorrect booking information provided by customer
Customer not available at agreed time
Access restrictions not disclosed
Partial refunds may be considered if:
Service partially completed
Unexpected issues beyond control
Agreed service reduced
Refunds are assessed on a case-by-case basis.
Additional charges may apply if:
Customer not ready at agreed time
Access delays occur
Parking unavailable
Additional items added at last minute
These charges may affect refund eligibility.
If a refund is approved:
Refunds are processed within 5–10 working days
Refunds will be issued via original payment method where possible
Processing time may vary depending on bank or payment provider
FKRemovals reserves the right to cancel bookings due to:
Vehicle breakdown
Severe weather
Staff illness
Traffic incidents
Unforeseen circumstances
In these cases:
Full refund will be issued
Alternative booking date may be offered
To cancel or reschedule your booking, please contact:
FKRemovals
Email: info@fkremovals.com
Phone: +44 7777 329822
FKRemovals reserves the right to update this Cancellation & Refund Policy at any time. Updates will be posted on this page.
Thank you for choosing FKRemovals.